Went in for the 8000 mile service. Garcia was friendly and answered my questions. It took 1.5 hours to complete the service, it was longer than I had anticipated. The free car wash was disappointing…windshield and couple of other areas were still dirty. Overall, a decent experience.

Great experience from service department. On time and quick. Even washed the car.

I always service my car there and the team is very personable and transparent on what it needs to be done. No pressure tactics and the service advisor Miguel was awesome

The advisor kept in close contact and the service was well within the expected timeframe.

Shout out to Jerry he always provides excellent services. He’s the man.

The service team at Shottenkirk Kia are the best!

Excellent service

Jerry in the service department has always been such a huge help and goes above and beyond! Thank you!

I had no issues and a smooth transition. Jose was informative and professional.

I used to go to archer Kia but it was unorganized. Find out Shottenkirk Fort Bend Kia and tried twice with great satisfaction, even it is farther away from sugar land. It is worth of the driving.

Dropped off Kia telluride and got a ride back when the service was done. Scott drove me, very friendly and enjoyed the ride! 10/10 service! If you need a ride there or back see if you can get Scott! Great experience

I have bought 3 cars at this dealership and continue to have my current Sportage serviced. It’s easy to make an appointment and they get you taken care of quickly. Love Shottenkirk KIA Fort Bend!

Just had service completed on my car and had minimal wait time. Everyone communicated amazingly and was polite and professional. I will only go to this location for service for my Kia. The Kia closest to me is not as well run and the service department is unprofessional and not as efficient. I would recommend this location to anyone.

Highly recommend Shottenkirk Fort Bend Kia. No pressure & they will give you the best deal. Extremely friendly staff. Would recommend asking for Damien. Went out of their way to get us the Kia we wanted. Very friendly staff.

I was greeted with a smile and well qualified person to get me going for my visit. He kept me informed until my car was ready.

Customer service was really good . I was greeted as soon as I pulled into the service area . Very professional customer service! Thanks Miguel !!!

Good job

My wife and I are very grateful for the service provided. Everything was excellent, especially with Mr. Malcolm García and Luis Blanco, excellent people with great patience in serving customers and finding ways to help. I highly recommend this car dealer. Look for Malcolm Garcia and Luis Blanco, excellent human beings.

The best customer service and service department anywhere in Houston I will only buy my next Kia from Shottenkirk Kia! Trust me on this, You don’t want to find out the hard way like I did!

The staff were quick to respond. Danny and Miguel answered all questions.. the worse part was being charged 3%, to use my credit card... during COVID that was the only way to pay... now we are getting minded to use it... not happy.